Refund policy
Return & Refund Policy
We want you to be satisfied with your purchase. If there is an issue with your order, please contact us at hello@caramelly.in within 24 hours of delivery.
Returns & Refund Eligibility
We accept returns or replacements in the following cases:
- The product arrives damaged
- The item received is not what was ordered
Pre-orders are non-cancellable.
Non-returnable Items
Certain types of items cannot be returned, including:
- Electrical appliances
- Items that have been opened or used
- Items without their original packaging
- Items that are not in their original condition
- Pre-orders
Process for Returns
If your return is approved:
- We will provide return instructions and the return address.
- Once the item is received and inspected, we will notify you regarding the refund approval.
Refunds
- Approved refunds will be processed to your original payment method after deduction of applicable platform and payment gateway charges.
- Refunds may take 5–10 business days, depending on your bank or payment provider.
Order Cancellation
Orders may be cancelled before they enter processing or packing. Once the order has entered fulfilment, cancellation is no longer possible.
Applicable platform and payment gateway charges will be deducted from eligible refunds.
Need Help?
For any return or refund-related concerns, please email us at hello@caramelly.in.
